Prime is the NSW Government platform used by Government Agencies to submit data for budget, performance monitoring and reporting.

The Identity Hub page has closed…Please follow the below instructions to access Prime:

The NSW Government Identity Hub service (ID Hub) closed on Thursday 11 April and all applications currently accessed via ID Hub (including Prime) have been migrated to a new service called OKTA.

This transition is part of Treasury’s continuous efforts to improve the level of service provided to Government agencies.

Below is the new OKTA link to access Prime:

Please replace any previously stored ID Hub bookmarks or favourites with this Okta URL.

Please note the following important information:

  • To raise Prime related issues please continue using the Prime Support Portal ( or calling the Prime Service Desk on 1300 861 646
  • To reset your Prime password please click here
  • To request, modify or disable Prime access please contact a Prime authorised requestor listed on the KnowledgeBase (KB0010465)
  • For enquiries related to your GEN ID please contact your HR office in your agency

Click here to access the Prime user guide

Last updated: 14/05/2019