Problems Connecting to the Dial Connect Network

A small number of agencies have had difficulties dialling in to Treasury, with consistent failed connections to the Telstra's Dial Connect network. The main reasons that this occurs is A) technical faults within Telstra's Dial Connect network and B) a conflict between the communications requirements of Telstra's Dial Connect and your network transport protocols.

TECHNICAL FAULTS WITHIN THE DIAL CONNECT NETWORK

These generally are the result of what is known as a "black hole" router. This is an incorrectly configured component of the Dial Connect network, that receives the data from your end, fails to pass it on to our end and also fails to notify your end of any error. As a consequence, everything looks OK at your end, except you can't connect. To rectify this requires extensive testing involving Treasury Support Staff, your IT support staff and Telstra. These problems are diminishing and Treasury is investigating alternatives to the Dial Connect network to provide a fall-back position.

Please refer your IT section to the FIS Technical Support team (Ewen Bishop - 02 9228 3012 or Colin Huddy - 02 9228 4226) for explicit details.

A CONFLICT BETWEEN THE COMMUNICATION REQUIREMENTS OF DIAL CONNECT AND YOUR NETWORK PROTOCOLS

This error very rarely arises, and exhibits itself as a stream of "gibberish" appearing in the terminal window when you try to connect to the Dial Connect network. This is esily rectified by disabling the TCP/IP LCP extensions on your PC.

Please refer your IT section to the FIS Technical Support team (Ewen Bishop - 02 9228 3012 or Colin Huddy - 02 9228 4226) for explicit details.